Terms and Conditions

ORDERING/DELIVERY

We ship anywhere within the UK and Northern Ireland, Europe and the Rest of the World. For further information and options, see the charts and details below. Shipping charges will be displayed during checkout before you purchase. Once an order is accepted, a confirmation email will be sent to the email address provided.

UK DELIVERY:
STANDARD expect delivery 3 to 7 working days* after shipping.
 

Value of Goods Delivery Cost
Up to 2.50 1.50
2.51 to 5.00 2.50
5.01 to 20.00 3.00
20.01 and above 4.95

EXPRESS (signed for) expect delivery 1 to 2 working days* after shipping.

Value of Goods Delivery Cost
Any value (flat rate)  5.95

*Please note that these delivery dates are estimates not guarantees and on occasion they can take longer. Express delivery goods may not be shipped the same day as order placed.
 
 
INTERNATIONAL DELIVERY

Europe:
STANDARD
expect delivery 10 to 15 working days** after shipping.

Value of Goods Delivery Cost
Up to 3.00 4.00
3.01 to 5.00 6.00
5.01 to 20.00 9.00
20.01 and above 12.00

Rest of the World:
STANDARD expect delivery 10 to 20 working days** after shipping.

Value of Goods Delivery Cost
Up to 3.00 7.00
3.01 to 5.00 12.00
5.01 to 20.00 17.00
20.01 and above 22.00

** Delivery dates are estimates. because of the involvement of more than one postal authority, we cannot provide tracking information or guarantee the day of arrival.

 

RETURNS POLICY

If you are not completely satisfied with your purchase you may return it to us within 30 days of your order being despatched, at your own cost, for a refund of the price you paid for the items you return.
 
Please note that we can only receive items back for a refund if they are in the same condition as you received them. Taking out of the individual cello bag is permitted, however we cannot accept items back which have been damaged or used.

Please Read BEFORE Returning an Item:

* For a refund, items must be returned within 30 days of despatch.
* You will receive a full refund, including the cost of delivering the goods to you but excluding
   the cost of returning the item to ourselves.
* Your refund will be processed within 30 days of the cancellation.
* This does not affect your statutory rights.

Instructions for Return:

1. Please enclose the delivery note with your order reference and ensure packaging is robust and  suitable.
2. Send your returned item(s) via an insured carrier, such as Royal Mail Recorded delivery. This will be at your expense and we cannot be responsible for any damage in transit.
3. Send your return to:

J. Salmon Ltd
100 London Road
Sevenoaks
Kent TN13 1BB

If your order has been damaged or contains the wrong items, please first contact our Sales Office team immediately goods are received. Please provide your name, order reference and request a refund or exchange. Goods must be returned before a refund can be made. All carriage costs will also be refunded.

 

OUT OF STOCK POLICY

If you have placed an order which contains one or more items which are currently unavailable but expected into stock, your order will be held until ALL the products within the order are in stock. As we do not hold any card details on our system, payment is taken when the order is placed.

If we are unable to supply a product for any reason, we will contact you to offer an exchange or refund.

 

LEGAL POLICY

J. Salmon Ltd provides its services to you subject to the following notices, terms and conditions. Your use of the jsalmon.co.uk/com website constitutes your agreement to all such terms, conditions and notices.

COPYRIGHT

All content included on these sites, including the web site design, software, text, graphics and images is the property of J. Salmon Ltd and is protected by United Kingdom and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all content on these sites is the exclusive property of J. Salmon Ltd and is protected by United Kingdom and international copyright laws. All software used on these sites is the property of J. Salmon Ltd or its software suppliers and is protected by United Kingdom and international copyright laws. The images used on these sites are the property of their respective copyright owners, and are used by J. Salmon Ltd pursuant to express authorization from the copyright owners or their agents. Any unauthorised use, including, the reproduction, modification, distribution, transmission, republication, or display, of the content, images and software on these sites is strictly prohibited.


USE OF SITE

This site or any portion of this site may not be reproduced, modified, distributed, transmitted, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose that is not expressly granted by J. Salmon Ltd. J. Salmon Ltd reserves the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if J. Salmon Ltd believes that customer conduct violates applicable law or is harmful to the interests of J. Salmon Ltd and its affiliates. J. Salmon Ltd further reserves the right to pursue any legal action against any user who violates the terms, conditions and notices contained on these sites.

LINKING TO J. SALMON.CO.UK/COM

Linking to jsalmon.co.uk/com from another website (“Linking Site”) is only allowed under the following conditions. A Linking Site may link to, but not replicate jsalmon.co.uk/com’s content. A Linking Site shall not imply that jsalmon.co.uk/com is endorsing it or its products. The Linking Site shall not misrepresent the Linking Site’s relationship with jsalmon.co.uk/com, shall not provide false information about jsalmon.co.uk/com’s products or services, and shall not unlawfully use the copyrights or trademarks owned by J. Salmon Ltd. Linking Sites shall abide by any and all applicable laws. No representation made by a Linking Site about jsalmon.co.uk/com, its products or services may be relied upon and will not form part of any contract between the customer and jsalmon.co.uk/com.

LIMITATION OF LIABILITY

This site is provided by J. Salmon Ltd as an ‘as is’ basis.

J. Salmon Ltd makes no representations or warranties of any kind, express or implied, as to the operation of the site or the information, content materials or products included on these sites.

To the full extent permissible by applicable law and in no manner prejudicing or lessening the customer’s statutory rights, J. Salmon Ltd disclaims all warranties, express or implied, including, without limitation, implied warranties of merchantability and fitness for a particular purpose.

J. Salmon Ltd will not be liable for any damages of any kind arising from the use of this site, including, without limitation, direct, indirect, actual, contingent, incidental, punitive and consequential damages.

OTHER WARNINGS

Price and availability information on these sites is subject to change without notice. This website may include technical inaccuracies or typographical errors. Changes are periodically added to the information on this website. These changes will be incorporated in new editions of the website. J. Salmon Ltd may make improvements and/or changes in the product(s) and/or the program(s) described on this website at any time.

Please be aware that front and back images may be subject to change from those illustrated.

The display of products on these sites is an invitation to treat and any order received by J. Salmon Ltd will be treated as an offer which J. Salmon Ltd will be entitled to accept or reject at its sole discretion.

The notices, terms, and conditions stated are subject to change without notice in the sole and absolute discretion of J. Salmon Ltd.


APPLICABLE LAW

This site is created and controlled by J. Salmon Ltd in England. As such, the laws of England will govern these notices, terms, and conditions, (without giving effect to any principles of conflicts of law) and the parties will submit to the jurisdiction of the courts in England for the resolution of any disputes.

DISTANCE SELLING REGULATIONS

You have the right to cancel the purchase of a good without having to give a reason at any time within the “cooling off period” of fourteen working days, beginning on the day after you receive the goods.

You must notify us of your cancellation in writing or in another durable medium to our contact address as stated in OUR ADDRESS below.

CANCELLATION CONSEQUENCES

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them.

You must send the goods back to us in their original condition to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract.

OUR ADDRESS

J. Salmon Limited is a company incorporated in England with number 251596 and having its registered office and address for correspondence at 100 London Road, Sevenoaks, Kent TN13 1BB, U.K.

PRICING & VAT

Prices include VAT but exclude delivery costs.

 

 

 

 

 

Buying Online

 

Ordering/Delivery
Returns Policy
Out of Stock
Legal Policy